Terms of Service
Last updated: August 12, 2026.
1. Acceptance of these Terms
TrackLock is operated by ARK Resource Group, LLC ("TrackLock," "we," "us"). By creating a TrackLock account or otherwise using the Service, you agree to these Terms of Service. If you're using TrackLock on behalf of an organization, you're agreeing on that organization's behalf and confirming you have authority to do so.
2. What TrackLock does
TrackLock lets rights holders register audio recordings, generate audio fingerprints and watermarks, configure AI-training/generation policies for their catalog, and verify whether a given piece of audio matches a registered work. Match results and policy decisions are produced by automated fingerprinting and rules -- see our Product Limitations page for what that does and does not guarantee. TrackLock does not adjudicate legal ownership disputes; it records claims, disputes, and evidence for the parties and their own resolution process.
3. Accounts
You're responsible for the accuracy of information you provide and for safeguarding your account credentials and API keys. You're responsible for activity that happens under your account, including actions taken by other members of your organization. Tell us promptly if you suspect unauthorized access.
4. Your content
You retain ownership of the audio, metadata, and other content you upload ("Your Content"). You grant TrackLock a limited license to store, process, fingerprint, watermark, and analyze Your Content solely to provide the Service to you and your organization. TrackLock does not sell, license, or otherwise distribute Your Content to third parties, and does not use Your Content to train models for any purpose other than operating the Service you've configured. You're responsible for having the rights necessary to upload and register what you submit.
5. Acceptable use
Don't use the Service to upload content you don't have the rights to register, to submit fraudulent ownership claims or disputes, to attempt to circumvent another user's AI-use policy or license terms, to probe, scan, or attack the Service's infrastructure, or to resell API access without a developer/platform agreement with us. We may suspend or terminate accounts that violate this section.
6. Plans, fees, and billing
TrackLock offers free and paid self-serve plans as described on our Pricing page, plus custom plans for larger accounts. Formal, charge-taking billing is not yet live in this environment -- selecting a paid tier today provisions the plan's limits without an actual charge. This will change as the Service moves toward general availability, and this section will be updated with real payment, billing-cycle, refund, and cancellation terms before any real charges begin.
7. Disputes and claims between users
TrackLock provides tooling (claims, disputes, evidence submission, audit trails) for rights holders to raise and track ownership or usage disagreements with each other. TrackLock is not a party to those disagreements, does not provide legal advice, and does not guarantee any particular resolution. Serious or repeated bad-faith claims may result in account action.
8. Termination and data deletion
You may delete your account at any time from Settings. Depending on your organization's configuration, some records tied to shared organizational data (e.g. audit history other members rely on) may be retained rather than deleted outright, consistent with our Privacy Policy. We may suspend or terminate an account for violation of these Terms or the Acceptable Use section above, with notice where practicable.
9. Disclaimers
The Service is provided "as is." Automated fingerprint matching, watermark detection, and AI-policy decisions can produce false positives and false negatives; TrackLock does not warrant that matching or enforcement will be complete, uninterrupted, or error-free. See Product Limitations for specifics on what's experimental, sandboxed, or not yet built.
10. Limitation of liability
To the maximum extent permitted by law, TrackLock and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising from your use of the Service, including reliance on a match result, policy decision, or dispute outcome -- even if advised of the possibility of such damages. TrackLock's total liability for any claim arising from the Service is limited to the greater of (a) the amount you paid TrackLock in the 12 months before the claim arose, or (b) $100. Some jurisdictions don't allow these limitations, in which case they apply to the maximum extent permitted.
11. Changes to these Terms
We may update these Terms as the Service evolves. Material changes will be posted here with an updated date. Continued use after a change means you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or the Service will be brought exclusively in the state or federal courts located in Arizona, and you consent to that venue and personal jurisdiction.
See also our Privacy Policy, Security & Trust page, and Product Limitations page.